Parkenjoy Standard Verbal SMS Consent Policy

Updated: October 28, 2026

Purpose: Transactional SMS delivery of digital valet parking tickets

1.Vehicle Check-In Consent Script

When a customer arrives at a participating valet parking location, the valet attendant requests the customer’s mobile phone number and asks:

“May we send you a text message from Parkenjoy on behalf of [Operator Name] with a link to your digital valet parking ticket, where you can track your vehicle and request pickup? You’ll receive one message per parking session. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

2.Valet Attendant Procedure

a.Request the customer’s mobile phone number.

b.Read the standardized verbal consent statement.

c.Wait for an affirmative or negative response.

If the customer agrees:

•The valet uses the SMS consent toggle in the Parkenjoy Valet App to confirm the customer’s consent.

•Complete the vehicle check-in.

•The digital valet ticket SMS is sent automatically.

If the customer declines:

•Leave the SMS consent toggle disabled.

•Complete the vehicle check-in without sending an SMS.

•Provide an alternative method for accessing the valet ticket or receiving service.

3.Consent Confirmation

The valet uses the consent toggle in the Parkenjoy Valet App to confirm that the customer has verbally consented to receive SMS messages.

4.SMS Message Purpose and Frequency

a.Parkenjoy sends transactional SMS messages containing a secure link to the customer’s digital valet parking ticket.

b.The digital ticket allows customers to view parking information, track vehicle status, and request vehicle pickup.

c.Customers receive one automated SMS per parking session, following vehicle check-in and affirmative consent.

d.SMS messages are not used for advertising, promotions, or marketing.

5.Customer Rights and Opt-Out

a.Customers may decline SMS notifications without affecting their ability to receive valet parking services.

b.Customers may opt out of future SMS notifications by replying STOP.

c.Customers may reply HELP for assistance.

d.Parkenjoy processes opt-out requests and prevents further SMS notifications to opted-out numbers unless valid consent is subsequently obtained.

e.Message and data rates may apply.

6.Privacy Policy and Terms

Parkenjoy’s SMS messaging program is subject to its published Privacy Policy and applicable Terms and Conditions.

•Privacy Policy: https://parkenjoy.com/privacy.html

•Terms and Conditions: https://parkenjoy.com/terms.html

7.Responsibilities

a.The valet parking operator is responsible for requesting verbal consent and accurately setting the SMS consent toggle during vehicle check-in.

b.Parkenjoy provides the technology to confirm consent status, send authorized transactional SMS notifications, and process opt-out requests.

c.Operators must not enable SMS notifications without the customer’s affirmative consent.

d.Marketing and promotional SMS messages are not permitted through this messaging program.

e.Parkenjoy maintains technical controls intended to prevent unauthorized SMS delivery.

8.Compliance

Parkenjoy and participating valet operators must comply with applicable laws, carrier requirements, and Twilio messaging policies governing transactional SMS communications.